Frequently Asked Questions (FAQ)
- First, check our blog to see if there is an outage of some kind.
- Are you using a white object on a white surface?
Make sure you highlight shadows! This is very important in this case. read more - How do I delete individual photos?
You can delete individual photos by clicking on "Show Advanced". The edit button on that photo will turn into a delete button. - Part of my product looks like it is being eaten by the background?
Make sure you highlighted the entire object and shadows. The "check for errors" image on the edit page can help identify areas which need highlighting. - I used a white surface, but my results were not very good?
Typical cause: The surface was not flat enough - or - the object has very complex shadows - or - your highlight cut into the object a bit.
Possible Fixes: Flatten the white surface - or - try highlighting the shadows along with the object - or - try re-highlighting the photo. - Does the entire surface of the background have to be white, or only the parts surrounding the object?
Yes, only the surface directly around the product needs be white, however it is often easiest to just make sure the entire background surface is white. - Can I upload multiple photos at the same time?
You can! Click on the "Batch Upload" button. Etsy users will find this button when you click on "Show Advanced". The new photos will be added to that listing, so you may want to make a new listing first. - How do I close my account?
If you'd like to close your account, click here. Your account will be kept for 14 days after you delete it, in case you have second thoughts or it was a mistake altogether. An email will be sent notifying you of your account being deleted with a reactivation link that may be clicked to recover the deleted account, if 14 days has not yet passed.
